Overview:
Increasingly knowledge is recognised as the key differentiator in global organisations. Initiatives such as the well reputed MAKE (Most Admired Knowledge Enterprise) index pay tribute to the important role that knowledge has in the lifecycle of any modern-day corporation. With this recognition comes the need to realise and capitalise on the “knowledge resources” of the organisation. This is the function of knowledge management (KM) which, if effectively incorporated and aligned to business strategy, is able to enhance strategic advantage.
Knowledge management is a multidisciplinary, continuous and dynamic process for supporting knowledge workers in the organisation. Many organisations are struggling with the concept of knowledge management and may recognise the need to act but do not know where to begin.
At Monash Professional we have designed a portfolio of courses targeted specifically towards providing the necessary skills and techniques required to undertake knowledge management in your organisation. The content of our courses is based on leading edge research undertaken by our state of the art Knowledge Management Research Program (KMRP) at the Caulfield campus of Monash University. This presents our course attendees with a unique opportunity to access the latest information in this rapidly developing discipline.
Introductory level course
Knowledge management in the organisation is often perceived as an elusive, difficult to master concept. This stems largely from the nature of knowledge itself, hidden well within the work practices of an organisation wherein it develops.
This course demystifies the concept of knowledge management and provides an understanding of the latest principles that underlie this rapidly emerging discipline. It introduces selected tools and techniques that are successfully utilised and standards that guide the implementation of knowledge management.
Many knowledge management initiatives have been known to fail. Through the use of case studies and moderated group discussions, common reasons for failure are explored.
Learning Method:
This course is delivered through a combination of instructor presentation as well as facilitated group discussion, practical exercises and group case study exercises. Emphasis is on utilising an open and peer based learning environment.
Who will benefit from this course?
Knowledge management works best when it is incorporated into the existing work practices in organisations. Therefore, this course is designed to be of benefit to managers, supervisors, team leaders and project managers of all disciplines.
Pre-requisites:
Being an introductory course, there are no prerequisites.
What can you expect to gain from this course?
The objectives of this course are to familiarise practitioners and managers with knowledge management concepts and to expose them to the successes and challenges of industry based implementations.
On completion of this course you will have the information and experience that will equip you to:
- reflect on their understanding of knowledge management in their own business environment
- participate in organisational knowledge management initiatives
- gain access and insights into leading practice and lessons learned
- incorporate the concepts of knowledge management in their work practice
- improve career development and opportunity
Course Content:
- The importance of knowledge in the organisation
- The need for managing knowledge
- Perspectives on knowledge – relevance for the organisation
- Knowledge work and knowledge management
- Managing knowledge as a process or stock
- Introductory tools and techniques for knowledge management
- Knowledge management standards in Australia
- Identifying organisational issues for KM
- Problems with KM approaches
- Where does KM fail?
- Case study on knowledge management practice
- Group based knowledge workshop