(Unit 1 of 4 units in Business Process Analysis and Optimisation) |
 |
Overview:
Business Analysts play a key role in the management and forward planning of an organisation. In the modern business environment, Business Analysts are required to be proficient across a wide range of skills and techniques including requirements gathering, business activity analysis, and performance improvement. They are called upon to understand how their organisation works currently, the way it is intended to work in the future and any future impact on the business operations by a new or changed process.
As a result, Monash Professional has developed the Business Process Analysis and Optimisation course, comprising ten days of instructor led training. Course 604: Process Mapping, Analysis and Modelling is the first unit and can be followed up with:
- unit 2 Course 606: Data Modelling
- unit 3 Course 616: Business Process Metrics
- unit 4 Course 626: Software Tools for Process & Data Modellers
Learning Method:
Instructor led
There is an emphasis on working within a small team to practice the various techniques presented.
Who will benefit from this course?
- business and business systems analysts
- process analysts
- application developers
- operational managers and supervisors
- and anyone interested in analysing, managing or improving business processes, practices and business rules in and across their organisation.
Pre-requisites:
There are no formal requirements to attend this course, although some exposure to business operations would be an advantage.
What can you expect to gain from this course?
This course will teach you process modelling techniques and how to practically apply them. It will also introduce you to key techniques in documenting and analysing current or future business processes.
On completion of this course you will:
- understand the various roles within an organisation, and their responsibilities
- gain an understanding of various types of business models – process, strategy, data, organisation, context
- understand the meaning and relevance of the SDLC
- analyse a case study and extract BA specific information in order to apply techniques taught
- learn about scope definition
- learn about process decomposition
- gain exposure to various data gathering methods
- learn to prepare a cause an defect diagram
- learn to perform a gap analysis
Course Content:
Module 1:Introduction to BA
- Typical corporate roles
- Responsibilities
- Tasks and techniques
Module 2:Business Models Overview
- Strategy
- Process
- Organisational Data Models
Module 3:Business Strategy Model
- Detailed study and exercise
Module 4:System Development Life Cycle
- Introduction, relevance, linkages to BA activities
Module 5:Business Process Model
- Universal Process Classification Framework
Module 6:Scope Definition
- Stakeholder Analysis
- Process Scope (using Context Diagram),
- Business Event Definition – detailed study, walkthroughs, labs
Module 7:Scope Definition
- Stakeholder Analysis
- Process Scope (using Context Diagram),
- Business Event Definition – detailed study, walkthroughs, labs
Module 8:Decomposition & Data Gathering Techniques
- Process Decomposition
- Data Gathering Techniques: Business Documents Review
- Existing System Review
- On-site observation
- Surveys/Questionnaires
- Interviews
- Facilitated Workshops
- Facilitated Techniques
- Brainstorming
- Story Boarding
- Cause and Effect
Module 9:Process Mapping Techniques
Module 10:Process Analysis & Reporting
- Activity Value Analysis
- Comparative Analysis
- Performance measures, Benchmarking
- Paper Based Brainstorming
- Reaching Consensus
- Cause and Effect
- Reporting
Module 11:Current State (As-Is) and Future State (To Be) and Gap Analysis
Optional Assessment
Out of class assessment: 3 hrs duration
Business process models play a key part in understanding the way an organisation works. Understand how your organisation works currently, the way it is intended to work in the future and the impact on the business' operations by a new, or changed, business process.