Supporting the Windows Vista Operating System and Applications (Course Code: 5119)

Overview:

This two-day instructor-led course will provide you with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimise the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

• new installations
• single computer migrations
• single computer reinstallations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Please note: Elements of this syllabus are subject to change.

Learning Method:

This course uses a combination of instructor presentation, and student hands-on practical exercises. Each student will be provided a comprehensive set of notes and will be given the opportunity to apply and test what they have learned in the classroom throughout the course.

Who will benefit from this course?

This course is designed for experienced enterprise level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. These professionals combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment. They will have used Windows XP-SP2 and may have experience with Windows server operating systems.

Pre-requisites

Before attending this course, you should have:

• familiarity with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices
• basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
• familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007
• the ability to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share
• experience working from a command window. For example, authoring and editing batch files
• ability to burn or creating boot media. For example, ISO
• experience configuring BIOS options. For example, boot order
• familiarity with reviewing support logs. Know that there is a chronology, sequential order, severity, etc

What can you expect to gain from this course?

After completing this course, you will be able to:

• describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
• identify the most appropriate method to support Windows Vista recovery on site
• identify the components of the Windows Vista user state and safely backup and restore that data
• utilise Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
• explain how to troubleshoot Windows Vista application package installations

Course Content: