Maintaining and Troubleshooting Windows Vista Computers (Course Code: 5118)

Overview:

This three-day instructor-led course will provide you with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

This will include the knowledge and skills necessary to identify technical problems that can occur in an organisation's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications, along with the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Learning Method:

This course uses a combination of instructor presentation, and student hands-on practical exercises. Each student will be provided a comprehensive set of notes and will be given the opportunity to apply and test what they have learned in the classroom throughout the course.

Who will benefit from this course?

This course is designed for experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. These professionals quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

These professionals will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Pre-requisites

Before attending this course, you should have:

• experience supporting previous versions of the Windows operating system
• familiarity with an IT helpdesk system
• experience researching online and local knowledge bases
• experience running commands from a command window, such as the DOS command prompt
• familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices
• basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
• basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership
• experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

What can you expect to gain from this course?

After completing this course, you will be able to:

• plan and apply a troubleshooting methodology for an organisation
• describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas
• identify the most appropriate method to troubleshoot Windows Vista computers
• identify Windows Vista tools that can be used to help in the troubleshooting process
• identify important maintenance tools that will be used as part of IT operations for their organisations
• describe how monitoring and optimisation tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Course Content: