Course Schedule:
Please call 8622 8900 or
email us for further information
Overview:
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.
This course is based on the final, retail release of Windows XP Professional
Learning Method:
This course uses a combination of instructor presentation, and student hands-on practical exercises.
Each attendee will be provided a set of notes and will be given access to Microsoft Project 2007 in the classroom.
Participants will have the opportunity to apply what they have learned in the classroom throughout the course.
Who will benefit from this course?
The target audience consists of IT support professionals who:
- Are new to the Windows XP Professional product
- Provide Helpdesk support for Windows XP Professional desktops
- Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.
Pre-requisites:
Before attending this course, you must have:
- A+ certification, or equivalent knowledge
- Network+ certification, or equivalent knowledge
What can you expect to gain from this course?
At the end of the course, students will be able to:
- Plan and install Windows XP Professional
- Automate an installation of Windows XP Professional
- Configure and manage hardware on a computer running Windows XP Professional
- Manage disks
- Configure and manage file systems
- Troubleshoot the boot process and other system issues
- Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP)
- Configure the desktop environment, and use profiles to control desktop customization
- Configure security, privacy, and connection settings for Internet Explorer
- Configure Windows XP Professional to operate on Microsoft networks
- Support remote users
- Configure Windows XP Professional for mobile computing
- Monitor resources and performance.
Course Content:
Module 1:Installing Microsoft Windows XP Professional
- Planning an Installation of Microsoft Windows XP Professional
- Installing Windows XP Professional
- Upgrading to Microsoft Windows XP
- Transferring User Settings and Files by Using the USMT
- Performing Post-Installation Tasks.
Module 2:Automating an Installation of Microsoft Windows XP Professional
- Introduction to Automating an Installation of Windows XP Professional
- Creating Answer Files
- Creating a Uniqueness Database File
- Performing an Automated Installation of Windows XP Professional
- Introduction to Creating and Deploying an Image
- Preparing a Reference Computer
- Creating, Testing, and Deploying an Image
- Remote Installation Services
- Managing Security Settings by Using Security Center.
Module 3:Configuring Hardware on a Computer Running Microsoft Windows XP Professional
- Installing and Configuring Hardware Devices
- Working with Drivers
- Troubleshooting Hardware Devices
- Working with Disk Management
- Working with Basic Disks
- Working with Dynamic Disks
- Preparing Disks When Upgrading to Windows XP Professional
- Managing Disks
- Defragmenting Volumes
Module 5:Configuring and Managing File Systems
- Working with File Systems
- Managing Data Compression
- Securing Data by Using EFS
Module 6:Troubleshooting the Boot Process and Other System Issues
- Examining the Windows XP Professional Boot Process
- Controlling System Settings During the Boot Process
- Changing Startup Behavior Using the Boot.ini File
- Using Advanced Boot Options to Troubleshoot Startup Problems
- Using the Recovery Console to Start the Computer
- Restoring a Computer to a Previous State
Module 7:Configuring TCP/IP Addressing and Name Resolution
- Configuring IP Addresses
- Configuring Windows Firewall
- Troubleshooting IP Addresses
- Determining TCP/IP Name Resolution Methods
- Configuring a DNS and WINS Client
Module 8:Configuring the Desktop Environment
- Configuring User Desktop Settings
- Customizing the Desktop Environment
- Configuring System Settings
- Understanding How User Profiles and Group Policy Affect Desktop Customization
- Using Remote Assistance
Module 9:Configuring Internet Explorer
- Configuring Security for Internet Explorer
- Configuring Privacy for Internet Explorer
- Configuring Connection Settings for Internet Explorer
Module 10:Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks
- Examining Workgroups and User Accounts
- Creating and Authenticating Local User Accounts
- Configuring Local Security
- Configuring Logon Options in a Workgroup
- Configuring Networking Options in a Workgroup
- Operating in a Domain
Module 11:Supporting Remote Users
- Establishing Remote Access Connections
- Connecting to Virtual Private Networks
- Configuring Authentication Protocols and Encryption
- Using Remote Desktop
- Storing User Names and Passwords to Facilitate Remote Connections
Module 12:Configuring Microsoft Windows XP for Mobile Computing
- Configuring Power Management Options for Mobile Computing
- Making Files, Folders, and Web Pages Available for Offline Use
Module 13:Monitoring Resources and Performance
- Using Task Manager to Monitor System Performance
- Using Performance and Maintenance Tools to Improve Performance
- Monitoring Event Logs
- Configuring Application Compatibility