IT Networking

 

Introduction to Cisco IP Telephony Course (A Case Study Approach) (Course Code: 210)

Course Schedule:

Please call 8622 8900 or email us for further information

Overview:

This course consists of 3 days of lab-based instruction as a highly practical introduction to Cisco’s IP Telephony solutions. It covers common IP Telephony end devices and both dedicated and router-based Cisco Call Manager Express systems and is therefore relevant to SMB and corporate communications systems.

Learning Method:

This course consists of a series of hands-on labs interspersed with class presentations focussed on the relevant technologies.

Who will benefit from this course?

Primarily focused on those who will have the responsibility for implementing or selecting IP Telephony solutions in corporate environments, this course would also be advantageous to those in the sales and technical support areas.

Pre-requisites:

Before attending this course, you should have completed the Course 207 (Voice Over Internet Protocol and IP Telephony). It is also expected that you will have a technical understanding of LAN and WAN technologies.

What can you expect to gain from this course?

After completing this course, you will be able to:

  • perform equipment selection for SMB and Corporate IP Telephony solutions
  • perform vendor selection for Internet-based VoIP systems
  • implement the provisioning of IP Telephony solutions within organisations
  • describe potential problems pertinent to VoIP and IP Telephony systems
  • configure IP Telephony solutions in either appliance or Router-based solutions
  • configure IP Telephony end-point devices

Course Content:

Part A:Project preparation for IP Telephony
  • project Management
  • - managing deployment; dealing with vendors
  • - case study (Practical checklists, tips and templates)
  • building Corporate VoIP Networks
  • - (case Study: Cisco Call Manager Express)
Part B:Practical IP Telephony in a Corporate Environment
  • An Introduction to Cisco Unified Communications
  • LAN Single-site: 
  • configuration of IP Telephony with a UC520 (8 user)
  • - configuration of CCME
  • - configuration of IP Phones
  • - configuration of IP Phones w/PC
  • - configuration of IP Wireless (CoS, QoS etc)
  • - configuration of IP Wireless Phone
  • - configuration of FAX Machines / Analogue Devices
  • - configuration to Telecommunications cloud (Voice Network)
  • - configuration of H323/SIP Trunks over the internet
  • - voice Mail Configuration
  • - IOS Configuration and modification
  • - basic Auto-Attendant (AA) scripts
  • - IP Voice and Video calling solution
  • LAN Multi-site: 
  • configuration of IP Telephony with a UC520 (8 user)
  • - configuration of CCME (as seen on single-site)
  • - configure Trunk between sites
  • - basic Router configuration across HDLC
  • - configure QoS on WAN
  • Case Studies: 
  • customer site requiring a few phones in a office
  • customer site requiring a few phones in a office with receptionist
  • a customer later realises they need Voice Mail

Related Courses:

An Introduction to VoIP and IP Telephony (Course code: 209)