IT Networking

An Introduction to VoIP and IP Telephony (Course Code: 209)

Course Schedule:

Please call 8622 8900 or email us for further information

Overview:

This course consists of 11 modules offered over 2 days and has a strong theoretical underpinning, combined with hands-on access to the latest VoIP and IP Telephony technologies.

Learning Method:

Conducted as a series of classroom presentations, the course includes practical demonstrations of VoIP and IP telephony technologies.

Who will benefit from this course?

This course is intended for those personnel involved with the transition from a traditional telephony environment to an IP Telephony solution. It will also support those involved in the sales and technical support areas.

Pre-requisites:

Before attending this course, you must have some basic understanding of networking technologies, specifically in the areas of LAN and WAN systems.

What can you expect to gain from this course?

After completing this course, you will be:

able to perform equipment selection for SMB and Corporate IP Telephony solutions
able to perform vendor selection for Internet-based VoIP systems
able to implement the provisioning of IP Telephony solutions within organisations
aware of potential problems pertinent to VoIP and IP Telephony systems

Course Content:

Module 1:The Many Flavours of Voice over IP

internet telephony vs. Managed IP Telephony
"Business" VoIP on LANs and WANs; softswitches

Module 2:The Benefits of VoIP

benefits to Cable TV, telephone companies
benefits for large organizations

Module 3:Protocols, Standards, Buzzwords and Jargon

VoIP system components end-end
gatekeepers, gateways, terminals, media servers
H.323 vs. SIP

Module 4:"Traditional" Telephony

short review: loops, trunks and switching
PCM and DS0s, DS1, DS3; SS7 basics

Module 5:Voice Quality

codecs and compression; delay, jitter, packet loss
practical recommendations for best voice quality

Module 6:Traffic Management and QoS in an IP World

VLANs, subnets, VLAN DHCP, L2 vs. L3 switching
MPLS, Diff-Serv, 802.1P, Weighted Fair Queuing, QoS (layer 2/3 Interaction)

Module 7:Readiness Assessment

LAN: cabling, powering, switches and VLANs
WAN: comparing/contrasting transmission choices
disaster recovery; IPv6 readiness
VoIP security: concerns and solutions

Module 8:Case Studies: Deploying VoIP In-Building

network-based VoIP Service (IP Centrex)
PBX-based VoIP
softswitch-based VoIP

Module 9:Case Studies: VoIP for Long-Distance

VoIP over Private Networks; Over Data Networks
internet VPNs (CPE-based IPsec)
ISP Carrier Tunnelling Service, MPLS, IPsec

Module 10:Convergence and VoIP-Enabled Call Centers

multimedia Call Centers; Converged networks

Module 11:Vendor Profiles

hardware vendors, softswitch vendors, carriers