Overview:
As the impact of global business competition is increasingly felt by organisations worldwide, technology is changing at light-speed, knowledge becomes harder and harder to retain, and outages of IT systems start to affect the survivability of organisations, one can no longer afford to operate a business in today's world without structure and control.
The IT Infrastructure Library (ITIL) is accepted as the most effective and efficient framework for managing and controlling the quality and cost of delivering IT services. A further imperative emphasised by the ITIL framework is the alignment of technology with business needs and ever changing business direction.
The ITIL framework is useful for organisations that:
- need to make knowledge transferable
- need to set up documentation and records
- need guidelines on how to set up and manage an IT infrastructure
- need a consistent approach in managing their processes
- need a consistent approach in dealing with their customers
- need to improve their services
- have become too complex to manage manually.
Learning Method:
This two day course is designed to present the information in memorable, manageable segments.
Expert instruction will be delivered by an ITIL specialist who will present the course using a
slide presentation and facilitated discussion. Throughout the course your understanding of the material
will be tested through the use of exercises and examination style questions.
Who will benefit from this course?
This bridging course is suitable to those that have already successfully completed the ITIL v2 Foundation course and passed their ITIL v2 Foundation exam.
Pre-requisites
Before attending this course you must have a working knowledge of ITIL version 2 at the Service Management Foundation level.
What can you expect to gain from this course?
The course is based on the ITIL v3 volumes "The Official Introduction to the ITIL Service Lifecycle", "Service Strategy", "Service Design", "Service Transition", "Service Operation" and "Continual Service Improvement".
The content builds on the existing knowledge of ITIL Service Management Foundation version 2.
Once the course has been completed, you can take the 30 minute multiple choice examination that leads to the internationally recognised ITIL v3 Foundation Certification. You must present your ITIL v2 Foundation Certificate if you wish to take this examination.
Note that there is an additional cost if you elect to sit this examination.
Course content:
- Service Management as a practice
- The Service Lifecycle
- Generic concepts and definitions
- Key principles and models
- Processes
- Functions
- Roles
- Technology and architecture
- The ITIL qualification scheme
- Evaluation
- (optional) Examination